Support
Help when you need it.
For help with Notes to Self, email support@lumineva.ai. Please do not include private journal text or recordings in your message.
Purchases and membership
Open Profile in the app and choose Restore Purchases to restore an active Apple subscription. You can manage or cancel a subscription from your Apple Account subscription settings.
Account deletion
Open Profile, scroll to Account, and choose Delete account. The app will ask you to confirm before permanently deleting your account, journal entries, saved audio, and synced Notes to Self data.
Recording or reflection issues
Check that Notes to Self has microphone access and that AI Processing is enabled under Profile > Privacy. Keep the app open while a new recording is being transcribed and reflected on.
Privacy
Read the privacy policy for details about journal storage, optional device context, AI processing, and deletion.